“As the national economic crisis has deepened and social services have become casualties of budget cuts, libraries have come to fill a void for more people, particularly job-seekers and those who have fallen on hard times. Libraries across the country are seeing double-digit increases in patronage, often from 10 percent to 30 percent, over previous years.
“But in some cities, this new popularity — some would call it overtaxing — is pushing libraries in directions not seen before, with librarians dealing with stresses that go far beyond overdue fines and misshelved books. Many say they feel ill-equipped for the newfound demands of the job, the result of working with anxious and often depressed patrons who say they have nowhere else to go.” (more @ NY Times)